Privacy Policy

Effective Date: March 2, 2026

1. Introduction

Muse MedSpa (“we,” “us,” “our”) is committed to protecting the privacy of our patients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, particularly with regard to marketing text messages you may receive from us.

2. Information We Collect

We collect personal information that you provide to us directly, such as:

  • Name
  • Email address
  • Phone number
  • Date of birth
  • Medical history and treatment information
  • Payment information
  • Any other information you choose to provide

3. How We Use Your Information

We use your personal information for the following purposes:

To provide and manage your medical treatments and appointments

To communicate with you regarding your treatments and appointments

To send you marketing text messages about our services, promotions, and events (with your consent)

To improve our services and website

To comply with legal and regulatory requirements

4. Marketing Text Messages

With your consent, we may send you marketing text messages to the phone number you provided. These messages may include information about special offers, new services, and upcoming events.

Opting In: You can opt-in to receive marketing text messages by providing your consent during the registration process or by subscribing through our website.

Opting Out: You can opt-out at any time by following the unsubscribe instructions included in each text message or by contacting us directly.

5. Disclosure of Your Information

We may disclose your personal information to:

  • Healthcare providers involved in your care
  • Third-party service providers who perform services on our behalf (e.g., payment processors, marketing agencies)
  • Legal authorities if required by law or to protect our rights
  • Other entities with your consent or as required to provide our services

6. Security of Your Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

7. Your Rights

You have the right to:

  • Access and receive a copy of your personal information
  • Request corrections to your personal information
  • Request the deletion of your personal information (subject to legal and contractual obligations)
  • Opt-out of marketing communications

To exercise these rights, please contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

10. Acknowledgment

By using our services or providing your personal information, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

SMS Communications and Mobile Messaging

If you provide your mobile phone number and opt in to receive text messages from Muse MedSpa, you consent to receive SMS communications related to:

  • Appointment reminders
  • Appointment confirmations
  • Follow-up care instructions
  • Account notifications
  • Promotional offers and marketing communications

Message frequency varies based on your interactions with our business. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Collection

We may collect the following information:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Appointment information
  • Website usage information
  • Device and browser information

How We Use Information

We use collected information to:

  • Schedule and manage appointments
  • Communicate with patients
  • Send requested information
  • Provide customer support
  • Improve our website and services
  • Send promotional communications when consent has been provided

Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to improve user experience and monitor website performance.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the information provided on our website.